Outbound Message
The Outbound Messages feature is available throughout the application, see Outbound Location for a list of areas where you can access this feature. This section covers how to outbound messages across different areas of the application:
To outbound a message from...
- Roster- click on the Position, Person, or Work Code to access the Outbound feature.
- People Filter- from the People area click on the drop-down arrow next to the person to access the Outbound feature.
- Advanced Calendar- the People Filter as previously mentioned is also available in the Advanced Calendar with the same outbound feature.
- Multi-Day Schedule - from the Multi-Day Schedule select a job to enable the Outbound feature (top-left).
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Staffing Board- from the Staffing Board select an allocated job to enable the Outbound feature (top-left to send a message across blueprints or use the pencil icon to send a message by blueprint.
- Fill By Rules- “Outbound All People” is used for Outbound of type Message only and used to target a list of candidates shown on the FBR table.
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Access the Outbound feature:
- In Outbound Type, the default is Message.
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Required fields are:
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Send Over Next*- defines how long the system should attempt to contact the person, or how long it should attempt to fill the vacancy (if this was set to Outbound Vacancy).
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Maximum attempts per submit*- defines how many times the system contacts the person or how many attempts it makes to fill a vacancy in the allotted time. The system will attempt to contact the person until a valid login is entered in the allotted time. This prevents subsequent attempts from initiating when the person accepts the call on the first attempt.
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Message*- the message text box for the system to deliver. If the message is sent over the telephone Text-to-Speech is utilized to communicate the message.
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- Select the contact methods and click OK to complete the messaging process. Use contact type settings to target a specific contact method.